FAQs

1. Can I check out without creating an account?

Yes. You can place an order as a guest, or create an account for a faster checkout experience, easy access to your order status and history, and updates about new releases and special promotions.

2. Which payment options are available?

We accept all major credit cards, including Visa, Mastercard, Discover, and American Express, as well as PayPal.

3. Is my payment information protected?

Your security is important to us. When you place an order by credit card, your information is entered on a secure SSL-encrypted page and sent directly to our payment provider for authorization. We do not store your credit card details on our servers.

4. How are currency conversions handled?

All prices and transactions are processed in US Dollars. If your card is issued in another currency, your card provider will convert the order total using its applicable exchange rate on the date the transaction is processed. Additional foreign transaction fees may also apply according to your card issuer's policy.

5. What is the best way to enter my shipping address?

Please enter your shipping information using English letters and standard English punctuation. If your address includes non-English characters, use the closest Romanized equivalent so our system and delivery partners can process it correctly.

6. Can I update my address after placing an order?

We may be unable to change your shipping address once your order has been processed or shipped. Please review your details carefully and use a residential address whenever possible, rather than a temporary vacation address, as customs clearance times can vary.

7. When will my order arrive, and where can I track it?

Delivery times depend on the shipping method you select at checkout. Once your order ships, we will email you the tracking number and tracking link. Please note that we are not responsible for delays caused by customs or your country's local authorities.

8. What should I do if my order arrives incomplete?

If an item is missing, please contact us as soon as possible at support@solanay.com so we can help.

If you have any other questions, please contact us at support@solanay.com.