Privacy Policy

Last updated: 23 September 2026

This Privacy Policy explains how Solanay ("we", "us", "our") collects, uses, shares and protects your personal information when you visit www.solanay.com, create an account, place an order or contact us. By using our website you acknowledge the practices described here.

1. Information We Collect

Information you give us

  • Contact details: name, email address, phone number
  • Order details: billing and shipping address, items purchased, order history
  • Account details: login email and password, saved addresses and preferences
  • Communications: messages you send to support@solanay.com, reviews, survey responses

Payment information

Payments are processed securely by our payment providers. We do not store your full card number. We receive limited information such as the card type, the last four digits and the payment status.

Information collected automatically

  • Device and browser type, IP address, approximate location, language settings
  • Pages viewed, products browsed, items added to cart, referring website
  • Information collected through cookies and similar technologies (see Section 6)

2. How We Use Your Information

  • To process, fulfil and deliver your orders, and to send order and shipping updates
  • To handle returns, refunds, exchanges and customer support requests
  • To create and manage your account
  • To detect and prevent fraud, abuse and security incidents
  • To improve our website, products and customer experience
  • To send marketing emails or messages where you have agreed to receive them
  • To comply with legal, tax and accounting obligations

3. Legal Basis for Processing

Where required by law, we process your information on the following grounds: to perform our contract with you (for example, fulfilling an order); with your consent (for example, marketing messages and non-essential cookies); for our legitimate interests (for example, preventing fraud and improving our store), where these are not overridden by your rights; and to comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We share it only with parties who help us run our business, and only as much as they need:

  • E-commerce platform: our store is hosted on Shopify, which processes data on our behalf
  • Payment processors: to take and secure payments
  • Shipping carriers: to deliver your parcel and provide tracking
  • Email and messaging providers: to send order updates and, with consent, marketing
  • Analytics providers: to understand how our website is used
  • Professional advisers and authorities: where required by law, to enforce our terms, or to protect our rights and the safety of others

If our business is sold or merged, your information may be transferred to the new owner, who will be bound by this policy.

5. International Transfers

We are based in Hong Kong SAR and serve customers internationally. Your information may be stored and processed in countries other than your own, including where our service providers operate. Where we transfer data internationally, we take reasonable steps to ensure it remains protected in line with this policy and applicable law.

6. Cookies and Tracking

We use cookies and similar technologies to keep your cart working, remember your preferences, keep the site secure, understand how visitors use the site and, with your consent, show relevant advertising. You can manage non-essential cookies through our cookie banner or your browser settings. Blocking essential cookies may stop parts of the site, such as checkout, from working.

7. Marketing Communications

We only send marketing emails or messages if you have opted in. You can unsubscribe at any time by clicking the link in any marketing email, replying STOP to text messages, or contacting us. Order and service messages will still be sent where needed.

8. Data Retention

We keep personal information only for as long as needed for the purposes described above. Order and transaction records are kept for as long as required for tax, accounting and legal purposes. Account information is kept while your account is active. Marketing data is kept until you unsubscribe or ask us to delete it.

9. Data Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS), secure payment processing and restricted access to personal data. No method of transmission over the internet is completely secure, but we work to protect your information and will act promptly if a security issue arises.

10. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Withdraw consent at any time, where processing is based on consent
  • Request a copy of your information in a portable format
  • Opt out of targeted advertising or the "sale" or "sharing" of personal information as defined by some laws
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, email support@solanay.com. We may need to verify your identity before responding, and we aim to respond within the time required by applicable law. We will not treat you differently for exercising your rights.

11. Children's Privacy

Our website is not directed at children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it.

12. Third-Party Links

Our website may link to third-party sites or social media platforms. We are not responsible for their privacy practices, and we encourage you to read their policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Where changes are significant, we will notify you by email or by a notice on our website.

14. Contact Us

For questions about this policy or your personal information, contact us at support@solanay.com. Our support hours are Monday to Friday, 9:00 AM to 6:00 PM, and we aim to reply within 24 to 48 hours.