Shipping & Delivery
Last updated: 23 September 2026
Shipping Service
Solanay offers one shipping service: Standard Shipping. All orders are sent with a tracked standard service, and a tracking number is emailed to you as soon as your parcel leaves our facility.
Shipping Rate
Orders under USD 39.99 are charged a flat shipping rate of USD 5.99. Orders of USD 39.99 or more ship free. This applies regardless of order weight or destination. The shipping cost is shown at checkout before you confirm payment, so the total you see is the total you pay to us.
Any import duties, customs charges or local taxes that may be applied by the destination country are not included in this rate and are the responsibility of the recipient.
Delivery Areas
We ship internationally to most destinations, including North America, Europe, Asia-Pacific, the Middle East and Latin America.
We are currently unable to deliver to the following countries and regions: Russia, Belarus, Ukraine, Iran, North Korea, Syria, Cuba, Afghanistan, Yemen, Somalia, Sudan, South Sudan, Libya, Venezuela and Myanmar. We also cannot ship to PO boxes, military APO/FPO addresses, or remote islands and territories that our carriers do not service.
If your address falls outside our delivery area, the shipping option will not appear at checkout. If an order is placed to a restricted destination in error, we will contact you and issue a full refund.
Order Processing Time
Orders are processed within 1 to 3 business days of being placed. Processing covers order verification, quality checking and packing. Business days are Monday to Friday, excluding public holidays.
Orders placed after 6:00 PM, at weekends or on public holidays begin processing on the next business day. During peak periods, processing may take slightly longer, and we will post a notice on the site if that happens.
Transit Time and Total Delivery Time
Transit time begins once your parcel has been handed to the carrier. Total delivery time is processing time plus transit time.
| Destination | Processing | Transit | Total delivery time |
|---|---|---|---|
| Singapore, Malaysia, Japan, South Korea | 1-3 business days | 5-10 business days | 6-13 business days |
| United States, Canada | 1-3 business days | 8-15 business days | 9-18 business days |
| United Kingdom, European Union | 1-3 business days | 8-15 business days | 9-18 business days |
| Australia, New Zealand | 1-3 business days | 8-16 business days | 9-19 business days |
| Middle East | 1-3 business days | 10-18 business days | 11-21 business days |
| Latin America, Africa, rest of world | 1-3 business days | 12-25 business days | 13-28 business days |
These are estimates based on typical carrier performance and are not guaranteed. Customs clearance, local carrier backlogs, severe weather and public holidays can extend delivery times beyond the ranges above.
Tracking Your Order
Once your order ships, you will receive an email with a tracking number and link. Tracking information can take 24 to 72 hours to begin updating after the parcel is collected.
Lost or Damaged Parcels
We take responsibility for your parcel while it is in transit under the tracked service we have arranged.
Damaged parcels. If your order arrives damaged, contact us at support@solanay.com within 7 days of delivery with your order number and photographs of the packaging and the items. We will arrange a replacement or a full refund.
Lost parcels. A parcel is treated as lost if tracking shows no movement for 15 consecutive business days, or if it has not arrived within 15 business days of the end of the estimated delivery window. Contact us and we will open an investigation with the carrier. Once the parcel is confirmed lost, we will send a replacement or issue a full refund, whichever you prefer.
What we cannot cover. We are not responsible for parcels where tracking shows successful delivery but the item is taken from the delivery location, for parcels sent to an incorrect or incomplete address provided at checkout, or for parcels returned to us or disposed of because the recipient did not collect them or refused to pay local import charges. Where an undelivered parcel is returned to us, we can reship it once the reshipping cost is covered, or refund the order value less the original shipping charge.
Address Changes
If you need to correct your delivery address, email us at support@solanay.com as soon as possible. We can usually amend an address before the order is packed, but once a parcel has shipped the address cannot be changed.
Contact
For any shipping question, email support@solanay.com. Our support hours are Monday to Friday, 9:00 AM to 6:00 PM, and we aim to reply within 24 to 48 hours.